Responsible Gambling Policy

Purpose and Scope

33bd is committed to promoting responsible gambling. This policy describes the safeguards, processes and user responsibilities intended to minimise gambling related harm on the 33bd platform. It applies to all accounts, services and products operated by 33bd, including casino components and other wagering services where applicable.

Principles of Responsible Gambling

The framework rests on safety, transparency and user autonomy. 33bd provides practical tools to help users control activity and will intervene when indicators of problem gambling emerge. The company does not profit from harm and will act to prevent or mitigate adverse outcomes.

Self Assessment and Awareness

Users may perform a voluntary self assessment. If you answer yes to several questions, you should consider reducing play or seeking professional help. Questions include:

1. Do you have difficulty controlling how much you spend on gambling?
2. Have you borrowed money or sold assets to continue gambling?
3. Have you neglected family, friends or work because of gambling?
4. Do you feel anxious, depressed or guilty about your gambling?
5. Have you lied to conceal the extent of your gambling?

Limits, Self Exclusion and Self Limitation

33bd provides protective measures to help users gamble within affordable limits. These tools can be applied to an account and enforced across all products where applicable.

• Deposit limits: set a maximum deposit per day, per week or per month. When the limit is reached, further deposits are blocked until the period resets.
• Bet limits: cap the maximum stake per bet or per spin. Any bet exceeding the limit is rejected.
• Time limits: cap total time spent on the site within a defined period.
• Self exclusion: request exclusion for a defined period. Available durations are 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years, 5 years or permanent. During the exclusion, access to 33bd products is blocked across all services.
• Site section access restrictions: restrict access to specific areas such as casino sections or live casino.
• Promotional communications: opt out of marketing messages; changes take effect as soon as processed.

During any self exclusion period you must not attempt to create a new account or access the service under a different identity. 33bd will take reasonable steps to enforce restrictions and may suspend or terminate accounts suspected of bypass. On expiry, accounts are automatically re enabled unless the user has requested continuation or a different plan.

Support and Help

Support is available 24/7 through live chat and by email at [email protected]. For self exclusion or limit requests, contact [email protected]. 33bd provides guidance on professional help services where appropriate and will assist with implementing protective measures.

Minors and Age Verification

33bd operates a strict policy prohibiting registration by anyone under the age of 18. Identity verification may be requested at any time. If a minor is identified, the account will be closed and funds returned in line with applicable law. Marketing materials are not targeted at minors.

Data Privacy and Handling

Information collected for responsible gambling controls is processed in accordance with the 33bd privacy policy and applicable data protection laws. Data is used solely for risk assessment, protective measures, compliance and internal reporting. Personal data may be shared with service providers under data processing agreements where necessary to deliver protective measures. Data retention complies with legal requirements and the privacy policy.

Enforcement and Updates

This policy is effective on publication and remains in force until amended. 33bd may update this policy from time to time and will publish changes on the platform. Material updates will be communicated via in account notices where feasible. Continued use of the platform after changes constitutes acceptance of the updated policy.